Terms and Conditions
Great news – you are about to enter a journey of exploration, discovery and development.
We take your safety and protection very seriously. That’s why all our Creation Station franchise owners are DBS checked, First Aiders, Safeguarding trained and Health and Safety trained. We only use art and crafts activities and products that are safe tried and tested to give you peace of mind. We also take the protection of your data very seriously and are GDPR compliant.
We have put together the following terms to help run a positive and safe experience for all attendees.
Please check and confirm you agree to the following terms and conditions prior to you or your child or children taking part in The Creation Station activities.
We aim to provide the highest quality experiences for all our customers. We are committed to the safety of all persons who attend our experiences lessons and to deliver the highest standard of service.
Participating in a Creation Station activity is your own risk without any proven negligence, breach of duty of care or lack of due diligence by The Creation Station Ltd and your local Creation Station Franchise owner or its employees.
Standard Terms - please also scroll down to:-
Certainly, here are alternative terms for each category:
1. Activities with Parent/Guardian Supervision
2. Unaccompanied Children's Activities
3. Adult-Only Activities
Payment Methods and Confirmation of Place
Payment is through our online booking system and you will receive an automated reply confirming your place. We will create an account for you, so you can login and see and manage your bookings.
If payment is made through any other way than card payment using the online booking system, your place will be confirmed on full payment.
Refunds, Holidays and Sickness Policy
If you cannot attend a class, you can contact your local Creation Station leader to enquire about transferring your space to another day in the week or for adult classes in the month. This will only be possible if there is availability in other classes ran by your local Creation Station leader. Alternatively, you can transfer your class to a friend.
Regrettably, we cannot offer discounts or refunds to cover your booked holidays due to the need to ensure continuity of service.
If you need to change the day of the class you attend, there may be an administration charge of up to one class for any changes made. You would need to inform your Class Leader in this instance.
Cancellation of Classes policy
The Creation Station will endeavour to run classes during bad weather for example snow conditions. However, should we need to cancel due to safety concerns, the person who booked the will be contacted.
Please check your local Creation Station Facebook page and make sure your phone number is kept up to date on your Creation Station account on our website.
An additional class will be offered if we must cancel a class or credit against a future term's fees. Regrettably, we cannot automatically offer cash refunds.
Illness
Excluding online activities, parents and carers are asked to keep their children at home if they have a serious infection and to inform the setting as to the nature of the infection so that other parents can be alerted.
Please keep your child or yourself at home if he/she/you:
- Has a fever or has had one in the previous 24 hours
- Has had an upset stomach or diarrhoea in the previous 48 hours
- Has heavy nasal discharge
- Has discharging eyes
Has symptoms of possible communicable diseases such as:
- Measles
- Chicken pox
- German measles
- Whooping cough
- Impetigo
- Scarlett Fever
- Hand, foot and mouth disease
- Norovirus
We cannot offer a refund for a lesson missed due to illness. You may offer your place to a friend, for the session. You would need to inform your Creation Station class leader in this instance.
Use of mobile phones and cameras
From time to time The Creation Station leader may use an agreed Creation Station photographic device to take photos of the artwork. In the case of an emergency, the agreed phone may be used to record an incident for reporting purposes only. Photographs will only be taken of children with their parents’ permission, and adults with adult permission.
Health & Safety and Hygiene Policies
Creation Station follows rigorous internal checks of the venue and its own equipment to ensure that they are clean and safe. Daily Risk Assessments are conducted.
Excluding online activities, we ask that all parents and carers to remove their shoes while in the Baby Discover class to reduce the chance of transmission of microorganisms. Shoes need to be worn to visit the bathroom within class times and care exercised to avoid slips.
The Creation Station is a member of the British Franchise Association and Gold Accredited member of the Children's Activities Association and meets their standards in all operational aspects.
Any child using an item created during a Creation Station event, requires adult supervision when using the item outside of The Creation Station event.
We cannot cover any damages incurred during the creation of an item during an event or after the event.
Protection of property
Please note that your property left during the activity is your responsibility and Creation Station cannot take any responsibility for the safeguarding of these items.
Commitment to Equal Opportunities
The Creation Station has a commitment to ensure that the equipment, activities and service are appropriate and considerate to everyone regardless of race, culture, language, gender, age, experience, religion, background, ability or disability.
Data Protection
The information on this form contains personal data.
The Creation Station will record, process and keep your personal information secure in accordance with the GDPR regulations May 2018. Information will not be passed to a third party unless you have opted in during the booking process. We take the protection of your privacy very seriously and detail how we manage your data in our privacy policy.
ACTIVITIES WITH PARENT/GUARDIAN SUPERVISION
All standard terms plus:
Health & Safety Policies
Any child using an item created during a Creation Station event, requires adult supervision when using the item outside of The Creation Station event.
We cannot cover any damages incurred during the creation of an item during an event or after the event.
Supervision and withdrawal of service
All children must be supervised always and not left unattended. If you attend with more than one child you will need to have either another adult available or an arrangement with another parent, should they need to take one of your children to the bathroom.
The class leader cannot be responsible for a child at any time.
Should a carer or associated visitor behave in a way that the Class Leader feels is unreasonable then the company reserves the rights to withdraw the provision of classes to the client.
Videos, photographs and confidentiality
We love you taking pictures or videos of your children or the activities during the course, provided it doesn't interfere with the class. In addition, please always be sensitive of taking pictures of others without their permission. If you are asked to stop, please do respect the rights of others.
In addition, if your Creation Station leader feels that the amount of video is excessive, then you may be asked to stop. Please remember that much of the content of the class is under copyright and while we are very happy for you to practice at home, these are not to be incorporated into another public activity without our permission.
Renewals
No later than two weeks before your term runs out your class leader will ask you whether you wish to renew for another term. Your Creation Station leader will inform you of the mechanism to rebook your space and payment terms. Note however that places remain on a first come first served basis.
UNACCOMPANIED CHILDREN'S ACTIVITIES. E.G. CREATE CLUB, HOLIDAY CLUBS
All standard terms plus:
Health & Safety and Hygiene Policies
Any child using an item created during a Creation Station event, requires adult supervision when using the item outside of The Creation Station event.
We cannot cover any damages incurred during the creation of an item during an event or after the event.
Use of mobile phones and cameras
From time to time The Creation Station leader may use an agreed Creation Station photographic device to take photos of the artwork. In the case of an emergency, the agreed phone may be used to record an incident for reporting purposes only. Photographs will only be taken of children with their parents’ permission.
Behaviour
At our club, we expect all children to behave appropriately. If a child's behaviour is deemed inappropriate, we will promptly inform the parent or guardian who made the booking.
Should a child's behaviour become disruptive to the extent that it hinders the quality of the class and affects other children, we reserve the right to exclude the child from the class
We ask that you agree to support The Creation Station staff to help set the right example to the children by treating our colleagues with the respect they deserve whilst at work.
Child Welfare
Excluding online activities where you child is taking part at home, in the event of an emergency, I consent to the seeking of any necessary emergency medical advice or treatment in the future during the running of the club.
I understand that if my child has suffered from diarrhoea, sickness, high temperature/fever or conjunctivitis, I need to keep my child away from the club for a period of 48 hours after such condition has ceased.
If my child is suffering from head lice, I must keep them away from the club until the hair has been fully treated and cleared.
Should your child suffer from any of the above whilst at the club, the staff to be will contact you or your nominated emergency person and ask for your child to be collected as soon as possible.
In the event that your child is ill, or distressed in a way that the staff deem the best course of action of for your child to be taken home, we will contact you or your or your nominated emergency person and ask for your child to be collected as soon as possible.
Unless stated in the allergies section on the form, I give permission for Creation Station staff to use antiseptic wipes and/or plasters should they be needed.
Renewals
Where appropriate, no later than two weeks before your term runs out your class leader will ask you whether you wish to renew for another term. Your Creation Station leader will inform you of the mechanism to rebook your space and payment terms. Note however that places remain on a first come first served basis.
ADULT BOOKINGS
All standard terms plus:
Videos, photographs and confidentiality
We love you taking pictures or videos during the activities as long as it doesn't interfere with the class. In addition, please always be sensitive of taking pictures of others without their permission. If you are asked to stop, please do respect the rights of others.
In addition, if your Creation Station leader feels that the amount of video is excessive, not just short clips, then you may be asked to stop. Please remember that much of the content of the class is under copyright and while we are very happy for you to practice at home, these are not to be incorporated into another public activity without our written permission.
Behaviour
All attendees are expected to behave appropriately during the activities.
Should an attendees behaviour become disruptive to the extent that it hinders the quality of the class and affects other people, we reserve the right to exclude the person from the activity.
We ask that you agree to support The Creation Station staff to help set the right example to others by treating our colleagues with the respect they deserve whilst at work.
Changes to Terms and Conditions
Creation Station from time to time updates these T&Cs. It will inform you of changes through regular channels of communication and you have 14 days to opt out of accepting changes in writing. Failure to do so will entitle Creation Station to treat this agreement with you as being updated with the changes.
Website Terms and Conditions
1. Introduction
The Website Owner including subsidiaries and affiliates ("Website" or "Website Owner" or "we" or "us" or "our") provides the information contained on this website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.
2. Information on the Website
Whilst every effort is made to keep the information updated on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You access the information contained on this website at your own risk. If you find an error or omission at this site, please
4. External Links
External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links, you must refer to that external website's terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.
5. Specific Use
You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.
6. Warranties
The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.
7. Disclaimer of Liability.
The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system.
8. Use of the Website.
The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.
9. General
9.1 Entire Agreement.
These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.
9.2 Alteration
The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.
9.3 Conflict.
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
9.4 Applicable laws.
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
9.5 Comments or Questions.
If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.