Terms and Conditions

Great news – you  are about to enter a journey of exploration, discovery and development.  We take your safety and protection very seriously. That’s why all our Creation Station franchise owners are DBS checked, First Aiders, Safe Guarding trained and Health and Safety trained. We only use art and crafts activities and products that are safe tried and tested to give you peace of mind. We also take the protection of your data very seriously and are GDPR compliant. 

COVID-19 Update

When taking part in a face to face (F2F) with The Creation Station we require you to declare whether you, or your child have been in contact with anyone who has been diagnosed with, or who has symptoms of COVID-19. If you have, you are unable to attend the activity until after you have self-isolated for 14 days. Thank you for your co-operation.  By accepting terms and conditions you are declaring that you have not been in contact with anyone who has been diagnosed or who has symptoms of COVID-19 

We have put together the following terms to help run a positive and safe experience for you and your child if it is a childs class.

Please check and confirm you agree to the following terms and conditions prior to taking part in The Creation Station activities

We aim to provide the highest quality experiences for all our customers. We are committed to the safety of all persons who attend our experiences lessons and to deliver the highest standard of service.

Participating in a Creation Station activity is your own risk without any proven negligence, breach of duty of care or lack of due diligence by The Creation Station Ltd and your local Creation Station Franchise owner or its employees.

Payment Methods and Confirmation of Place

Payment is through our online booking system and you will receive an automated reply confirming your place. We will be creating you an account, so you can login and see and manage your bookings. 

If payment is made through any other way than card payment using the online booking system, your place will be confirmed on full payment.

Refunds, Holidays and Sickness Policy

If you cannot attend a class, you can contact your local Creation Station leader to enquire about transferring your space to another day in the week or for adult classes in the month. This will only be possible if there is availability in other classes ran by your local Creation Station leader. Alternatively, you can transfer your class to a friend.

Regrettably, we cannot offer discounts or refunds to cover your booked holidays due to the need to ensure continuity of service.

If you need to change the day of the class, you attend there may be an administration charge of up to one class for any changes made. You would need to inform your Class Leader in this instance.

Cancellation of Classes policy

The Creation Station will endeavour to run classes during bad weather for example snow conditions. However, should we need to cancel due to safety concerns, parents will be contacted. Please check your local Creation Station Facebook page and make sure your phone number is kept up to date on your Creation Station account on our website.

An additional class will be offered if we must cancel a class or credit against a future term's fees. Regrettably, we cannot automatically offer cash refunds.

Supervision and withdrawal of service

All children must be supervised always and not left unattended. If you attend with siblings you will need to have either another adult or an arrangement with another parent, should they need to take one of your children to the bathroom.

The class leader cannot be responsible for a child at any time.

Should a carer or associated visitor behave in a way that the Class Leader feels is unreasonable then the company reserves the rights to withdraw the provision of classes to the client.


No later than two weeks before your term runs out your class leader will ask you whether you wish to renew for another term. Your Creation Station leader will inform you of the mechanism to rebook your space and payment terms. Note however that places remain on a first come first served basis.


Excluding online activities, parents and carers are asked to keep their children at home if they have a serious infection and to inform the setting as to the nature of the infection so that other parents can be alerted.

Please keep your child at home if he/she:

  • Has a fever or has had one in the previous 24 hours
  • Has had an upset stomach or diarrhoea in the previous 48 hours
  • Has heavy nasal discharge
  • Has discharging eyes

Has symptoms of possible communicable diseases such as:

  • Measles
  • Chicken pox
  • German measles
  • Whooping cough
  • Impetigo
  • Scarlett Fever
  • Hand, foot and mouth disease
  • Norovirus

We cannot offer a refund for a lesson missed due to illness. You may offer your place to a friend, who also has a child, to the session. You would need to inform your Creation Station class leader in this instance.

Commitment to Equal Opportunities

The Creation Station has a commitment to ensure that the equipment, activities and service are appropriate and considerate to everyone regardless of race, culture, language, gender, age, experience, religion, background, ability or disability.

Data Protection

The information on this form contains personal data.

The Creation Station will record, process and keep your personal information secure in accordance with the GDPR regulations May 2018. Information will not be passed to a third party unless you have opted in during the booking process. We take the protection of your privacy very seriously and detail how we manage your data in our privacy policy.

Videos, photographs and confidentiality

We love you taking pictures or videos of your children or the activities during the course provided it doesn't interfere with the class. In addition, please always be sensitive of taking pictures of others without their permission. If you are asked to stop, please do respect the rights of others.

In addition, if your Creation Station leader feels that the amount of video is excessive, not just short clips, then you may be asked to stop. Please remember that much of the content of the class is under copyright and while we are very happy for you to practice at home, these are not to be incorporated into another public activity without our permission.

Health & Safety and Hygiene Policies

Creation Station follows rigorous internal checks of the venue and its own equipment to ensure that they are clean and safe. Daily Risk Assessments are conducted.

Excluding online activities, Creation Station asks all parents and carers to remove their shoes while in the Baby Discover class to reduce the chance of transmission of microorganisms. Shoes need to be worn to visit the bathroom within class times and care exercised to avoid slips.

Creation Station is a member of the British Franchise Association and Gold Accredited member of the Children's Activities Association and meets their standards in all operational aspects.

Any child using an item created during a Creation Station event, requires adult supervision when using the item outside of The Creation Station event. 

We cannot cover any damages incurred during the creation of an item during an event  or after the event.  

Protection of property

Please note that your property left during the activity is your responsibility and Creation Station cannot take any responsibility for the safeguarding of these items.

Changes to Terms and Conditions

Creation Station from time to time updates these T&Cs. It will inform you of changes through regular channels of communication and you have 14 days to opt out of accepting changes in writing. Failure to do so will entitle Creation Station to treat this agreement with you as being updated with the changes.

Website Terms and Conditions

1. Introduction

The Website Owner including subsidiaries and affiliates ("Website" or "Website Owner" or "we" or "us" or "our") provides the information contained on this website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.

2. Information on the Website

Whilst every effort is made to keep the information updated on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You access the information contained on this website at your own risk. If you find an error or omission at this site, please

4. External Links

External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.

5. Specific Use

You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.

6. Warranties

The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.

7. Disclaimer of Liability.

The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system.

9. Use of the Website.

The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.

10. General 10.1 Entire Agreement.

These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.

10.2 Alteration

The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

10.3 Conflict.

Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

10.4 Applicable laws.

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

10.5 Comments or Questions.

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.