Menu

Close
Shop

What is The Creation Station Craft Shop?

With 15 years of experience of providing arts and craft classes, parties and events, we know how important it is to use good quality, safe products and tools. As we are passionate about creativity, we also know how important it is to have an exciting range to choose from. That's why you won’t find a better selection or better customer service anywhere else on the web. To summarise, when you purchase from us, you benefit from the following:

  • GUARANTEED QUALITY:
    Every product is evaluated by our team for value, quality and fun factor.
  • 30 DAY GUARANTEE:
    We're so confident of our products that we offer a 30 day no quibble guarantee, so you can purchase with confidence and have a month to return items for a full refund or exchange.
  • 250,000+ CHILDREN & FAMILIES INSPIRED;
    We’ve gained a lot of knowledge since we started in 2002. We’ve hand-picked these products as we know they are reliable, fit for purpose and are of a high standard. That's why many of our customers, keep coming back time and again, and recommend us to their friends.
  • FRIENDLY CUSTOMER SERVICE:
    We are a family-owned company, with genuine customer service. So if you have any questions, we’re happy to answer them. Just send us a message here or phone us on 01395 239700. Office hours are 9.00 am – 5.00 pm Monday Friday.
Yes / No

I'm giving as a gift. What if they don’t like it?

Don’t worry – we’ll exchange it for something they do like, and they have 30 days to change their mind. See our Returns Information.

Yes / No

How long will my order take to be delivered?

Usually three to five days. See delivery info for more details. If any items within your order are out of stock at the time of ordering, we will let you know and send your part order. We will then send any of the remaining items to you as soon as they are back in stock.


Items which are out of stock will be sent at no extra charge to you after your first delivery.

Yes / No

We are a school / playgroup / nursery / charity... do you offer special rates?

Yes, we are keen to support organisations who that help nurture creativity and we can provide discounted trade accounts. For more information call us on 01395 239700 or see our Educational Accounts page.

Yes / No

2 out of 2 people found this answer helpful.

How do I return an item?

It's easy. Simply package up your goods in the original packaging in pristine condition, and return it to:

The Creation Station,
Inspiration House,
Creativity Drive,
Woodbury Business Park,
Exeter,
EX5 1LD

Yes / No

Do you do gift vouchers?

Yes we do. These can be exchanged for products, or classes or birthday parties, so they are a very flexible gift. You can choose the value you want.
Yes / No

What if my order hasn’t arrived?

Provided your goods are in stock (which we’ll tell you at the time you order), they should be with you within five to seven working days.

If your goods are showing as having been delivered, or if you haven’t received them after seven working days, do please get in touch with us here.

Most of our parcels are tracked, so we can find out what’s happened and make sure you get your goods.

Yes / No

What are your delivery charges?

Standard delivery (3-5 days) costs £3.95 to any UK mainland address.

For more information, please see our Delivery Information.

Yes / No

What if I’m not in to sign for my order?

Some of our orders need a signature, so it may be best to have it delivered to your workplace or a neighbour. If you are out, the courier company will leave a card letting you know how to arrange a redelivery.

Yes / No

What is the promotional code mentioned on the checkout?

Sometimes we run special promotions, for example, if you have signed up for our newsletter or for our catalogue. Take advantage of our offers by signing up for the weekly ideas and offers newsletter on our website.

Yes / No

How do I know if I’ve successfully placed an order?

The checkout is really simple, and there are three ways you can be sure your order has gone through as follows:

  1. We tell you at the end of the checkout once a successful payment has been taken.
  2. We'll send you an email to let you know and confirm your purchase.
  3. You can check the status of your order using the My Account area.
Yes / No
Classes

How do I book a class?

All the classes are delivered by our trained and DBS checked Creation Station leaders. To book a class, find the type of class you want and choose the most suitable day and time. You can book and pay online.  

If you can't see a suitable class time, contact your nearest Creation Station leader and ask to be kept informed of future classes.

Yes / No

4 out of 5 people found this answer helpful.

What If I book for a class but can't make it ?

Please contact your local leader and let them know that you cannot make it and they may be able to offer you another class in the same week.

Yes / No

3 out of 4 people found this answer helpful.

What should my child and I expect from a class?

Each lesson will be structured so that it is productive and fun for your child, regardless of what ability level they are at.

Our pre-school classes are called Baby Discover and Little Explorer. During these classes your child will be able to enjoy exploring a wide range of tools and materials, be involved a range of fun Creation Station songs and get creative with new friends.

We use washable Crayola paint in our pre-school classes and all the activities are tried and tested,

We provide all in one splash suits, but we do recommend that you don't wear your best clothes. 

Yes / No

8 out of 9 people found this answer helpful.

Parties

How do I book a party?

At The Creation Station, we will always endeavour to do our best to accommodate your party requirements; however, you are advised to place party bookings as early as possible to secure your chosen date, time and party options.


A £50 deposit is required at the time of booking to secure The Creation Station booking.

So we can organise all the wonderful arts and craft products for your special day, we request that the final number of children are confirmed and paid for, at least one week prior to the party.

These amounts are non-refundable. Please contact your local Creation Station leader to confirm payment details.

At The Creation Station, we will always endeavour to do our best to accommodate your party requirements; however, you are advised to place party bookings as early as possible to secure your chosen date, time and party options. These amounts are non-refundable. Please contact your local Creation Station leader to confirm payment details.

Yes / No

1 out of 1 people found this answer helpful.

What happens if we have to cancel the Birthday party?

In the event of the party not going ahead, please inform The Creation Station 24 hours before the date of your party, and we will work with you to find an alternative available date, if required.

Yes / No

1 out of 1 people found this answer helpful.

What happens if we have extra children who want to come to the party at the last minute?

We understand that there are sometimes children who book or turn up at the last minute. Up to three additional children are welcome to attend and can be paid for on the day.

Yes / No

1 out of 1 people found this answer helpful.

How long will the Creation Station leader need to set up prior to the party starting?

The Creation Station leader will need access to the venue 45 minutes before the start time of the party, in order to set up the activities.

Yes / No

2 out of 2 people found this answer helpful.

Where can I have the party?

You can choose the venue.

Village halls are popular venues and we may be able to advise you of halls in your local area.

We can also come to your home. Please be mindful that if your child is under five, all the children will come along with their parent. This means you need quite a big space to accommodate everyone.

Your local Creation Station leader will be able to chat though your ideas with you.  

Yes / No

2 out of 2 people found this answer helpful.

Events

What sort of events do you run?

We run a wide range of events.

Our family fun craft events run at the weekends and in the school holidays.

Our adult Creative Crafters events run during the day or in the evenings.

Our family festival and shopping centre events are bespoke events.

You can find local events on your local Creation Station events listings.

If you would like to book us to help you with your own event, just get in touch and we will be happy to help.

Yes / No

1 out of 1 people found this answer helpful.

Partners

What partners do The Creation Station work with

The Creation Station is a 21st century proactive business that cares about many issues affecting environmental, global peace and human & animal rights.

We only work with partners that want to make a positive impact.

That’s why we will not work with people or organisations that:

•    Promote or incite racism, sexism or hatred.

•    Work directly with businesses that are associated with animal cruelty, including companies that are associated with wider animal cruelty through environmental impact.

•    Are part of the military or manufacture/sell arms.

•    Exploit foreign workers or use child labour.

We strive to support children and families to live in a brighter world and to work with people and partners that will join with us to help us contribute to a better, safer and more peaceful future.

Here’s to inspiring futures.  

Your Creation Station Team

Yes / No

1 out of 2 people found this answer helpful.

Health & Safety

How do I know my child will be safe and secure when they attend a Creation Station activity?

You can rest assured that we are very serious about providing our arts and crafts activities in a safe and responsible manner.

Tools and materials are age and stage appropriate and where appropriate, comply with European safety guidelines.

Paint used in our pre-school classes, parties and events is washable, non-toxic and eco-friendly. And for those children who love exploring the taste of it, it’s also wheat and gluten free.

Paint used for our five year+ classes, parties and events is non-toxic and has been thoroughly tested to be safe and suitable for children's crafts activities.

Our Creation Station leaders are all fully trained and DBS checked and we run risk assessments on all the activities that we provide.

We work with health and safety experts to undertake risk assessments of all our activity plans and activities, as well as all the products we use, to ensure we deliver activities that are safe and suitable.

All of our Creation Station franchise owners are registered with the Information Commssioners Office (ICO). We will always protect your personal information and will never pass on your details to a third party.

All of our Creation Station franchise owners are first aid trained and safeguarding trained, giving you peace of mind at all times.

Yes / No
Looking After Our World

What's the Creation Station policy on environmental issues

We operate our business in an environmentally friendly way and seek further ways to reduce our carbon footprint and add value to the environment wherever possible.

Our classes teach the value of recycling and how to reuse everyday objects in a different way.

For every £10.00 spent on crafts in our craft shop we commit £1 to our charitable workshops programme – ‘Impact 100’.

We collaborate with other stakeholders to help recycle items. For example we work with Cambridge futons which provide offcuts from their futons for us to use as packaging materials. These fabric offcuts are then used in our creative workshops.

We have a cycle and walk to work offering at work. Our MD, Sarah Cressall, cycles – although she occasionally drives when it’s windy and pelting it down… that was twice last year.  

We know there is more to do and we strive to be better at making a positive difference and reduce our environmental impact on our beautiful world.  

Yes / No

1 out of 1 people found this answer helpful.

Franchise

What does it take to start a franchise?

Our successful franchise owners are proactive, hardworking and share our passion to make a positive difference to people’s lives.

You can see some of our franchise owners share their stories about why they decided to run their own Creation Station franchise and the value and rewards they enjoy by running their own fun and flexible franchise.

You can come along and chat with our franchise owners about what it's like at one of our Franchise Discovery events.

Yes / No

4 out of 8 people found this answer helpful.

How can I learn more about running my own Creation Station franchise?

We are always looking for proactive and friendly people to join our team and to help inspire imaginations.

To find out about running  your own rewarding and successful franchise, request an information pack and give us a call.

 

 

Yes / No

4 out of 4 people found this answer helpful.

Ask a question

Can't find what you're looking for, ask us a question.

We are here to help.

Creativity is an integral part of happiness and success. If you are looking to inspire your child or children, your customers, clients or staff, or be inspired yourself, you've come to the right place.

Here at The Creation Station we work with you to understand what's important to you and we put together bespoke solutions to help you inspire imaginations and make the difference you want to achieve.